Members Present: <\/b>Adrian Agundez, Bill Devine, Clarissa Espino, Ricardo Garcia, Shelley Getty, Brian Jean, Ruby Payne, Tiffany Rowden, Robert Teel, Linda West.<\/p>\n
Recorder:<\/b> Michaela Young<\/p>\n
Meeting start: 10:05 am<\/p>\n
Brian asked what the plan was for the old computers.<\/p>\n
Adrian advised that some will go to TCI and Westec. Some of it will be disposed of at the e-waste day they are planning to set up on campus.<\/p>\n
Brian asked if Apple was contacted \u2013 they pay for e-waste.<\/p>\n
Adrian said that the company they are using pays for e-waste as well.<\/p>\n
configuration screens. New 23\u201d units are coming in fall. <\/b><\/p>\n machine; they moved to a new PCI handler to be compliant, e.g. not showing whole credit card numbers. They would also like to go to a sign pad. <\/b><\/p>\n Adrian said that it is part of the package.<\/p>\n Tiffany advised that since the upgrade their phones sound terrible \u2013 like talking through a can.<\/p>\n Adrian will need to know which extensions are having this problem and if it is internal, external or both.<\/p>\n Discussion: <\/b><\/p>\n Adrian said that everyone has moved to Outlook now and they are getting very few calls for problems now.<\/p>\n Bill said that it seems everyone is adapting but there are still some issues, e.g. Outlook not remembering passwords.<\/p>\n John asked if they will be able to log out from the desktop client. Right now, he can click \u201ccancel\u201d on the login box and you can get into someone\u2019s email without ever having to use a password.<\/p>\n Adrian said that right now you cannot log out from the desktop client.<\/p>\n Tiffany said that web-based Outlook allows you to log out.<\/p>\n Bill advised that he tried to set up a link to the web-based email but he cannot get it to work.<\/p>\n Rob suggested saving it to the browser will eliminate one step. He asked when Outlook 2011 for Mac will come out.<\/p>\n Linda said it will come out soon.<\/p>\n Brian advised that there are lots of issues with the mail client with Mac mail not coming online.<\/p>\n Adrian advised that IT is going to update the Utube videos on using different devices. They will also have sky drive with 20G disk space each to park items at.<\/p>\n Tiffany said she has been having problems emailing access tables.<\/p>\n Brian suggested changing the file extension.<\/p>\n Adrian pointed out a feature the web version has which allows for parking photos. He also explained some of the features which came with the phone system upgrades. One of these is a \u201cdo not disturb\u201d feature.<\/p>\n Brian asked if there is an automated time-out in case you forget to turn this feature off.<\/p>\n Adrian will check on it. There is also a feature that sends out an email notifying the user that he\/she has a message.<\/p>\n Brian asked if they can opt out of that if they chose to.<\/p>\n Bill asked if they can get a text message or voice mail instead.<\/p>\n Adrian said they are looking at that; it will be optional for each user. They are also looking at a way to retrieve deleted mail for a certain amount of time. Other features include changing the soft keys, speed dial and a call tree which lets you create automated call-in centers.<\/p>\n Tiffany added that they are in the process of bringing on SARS call.<\/p>\n Adrian explained that SARS call allows for automated calls to inform students\/users of appointments, graduation requirements, drop notices, etc. Cisco also has an emergency announcer: an additional server makes all or some phone speakers come on automatically for announcements such as emergency notices such as fire alarms and other alerts. The initial cost is $16,000, then appx. 2,300 annually.<\/p>\n Brian commented this is not an ITC issue but an issue to be taken to Willy.<\/p>\n Other <\/b><\/p>\n Brian asked if provisions have been made to keep servers from going down during power outages.<\/p>\n Adrian said that the UPS\u2019s have been straightened out; Brian\u2019s servers will be kept separate from the other servers.<\/p>\n Brian asked if the grant servers have separate UPS\u2019s.<\/p>\n Adrian confirmed.<\/p>\n Brian added that they are looking at having to replace hard drives due to outages.<\/p>\n Rob said they have 2 more servers coming in.<\/p>\n Ruby addressed the emergency notification again saying that they should have a way to send out text messages in case of emergency notification for anyone not close to an office\/classroom phone.<\/p>\n Adrian will include this in the planning.<\/p>\n Brian brought up the issue with wireless connections on campus not working properly and pointed out they didn\u2019t have this many issues last year. He said they needed to have an additional network for students and asked if that was included in the plans for the Tech Arts building.<\/p>\n Adrian advised he has someone looking into the problems in the Science building. They have plans to create a new layer; with the upgrades they have done they can take the student side and add another layer called Vlan.<\/p>\n Brian brought up the trouble-ticket issue and said it was a disaster. They submit requests and never hear back. He said they were told that there would be a new system to track request and he asked what the status was.<\/p>\n Adrian said that the IssueTrak system is up and running; they have started going through reports generated in the system.<\/p>\n Brian asked when the system will be online so they can track the status of requests.<\/p>\n Adrian explained that they have not set up every user to be able to see that and asked if they would want every user to have that ability or only division heads.<\/p>\n Brian said everyone needed to have access to this information.<\/p>\n Tiffany suggested setting access up by division but still let everyone see the data \u2013 this would cut down on individual log-ins.<\/p>\n Adrian asked if they would want to see items in-progress.<\/p>\n Tiffany said they would want to see status updates.<\/p>\n Brian added that would help letting people know they are not being ignored; he asked when access to the system will be available.<\/p>\n Adrian said that he can make individual accounts if that is what they wanted.<\/p>\n Brian replied that he thought Tiffany had the right idea with a division log-in. This would also prevent duplications of requests.<\/p>\n Adrian will have Rich create a guest account<\/p>\n 1, Approval of Minutes from May 21, 2010 Meeting <\/b><\/p>\n Tiffany moved to approve the minutes \u2013 Linda seconded the motion. Minutes were approved unanimously.<\/p>\n Rob asked if they needed to let Adrian know about new UPS\u2019s needed<\/p>\n Adrian said they need to and he will take care of it.<\/p>\n Brian said if he gives him the information for a quote he will get it done.<\/p>\n Software for spring: Linda said they were looking at Office 2010 but they can wait until fall; they do not have the textbooks yet either.<\/p>\n Tiffany asked if she needed to set up in-service for it.<\/p>\n Linda said she did not think so as there were hardly any differences to the current version at all.<\/p>\n Tiffany asked if everyone will have to move to 2010.<\/p>\n Adrian said that they will if the classrooms have it. He asked if there was any other software coming on soon. He will send out a reminder notice to everyone.<\/p>\n Brian said that \u201cMathematica\u201d will need to go to the Library\/Mathlab; a new image will have to be created for all tablets.<\/p>\n Adrian asked when he will start teaching with it.<\/p>\n Brian said the first class will be in Fall \u2013 they will expose students to it in spring.<\/p>\n Adrian said it will be part of the Christmas or spring timeline.<\/p>\n The meeting was adjourned at 11:10.<\/p>\n <\/p>\n\n
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